Understanding the Moving Claims Process

Even with careful planning, professional movers, and high-quality equipment, damages or unexpected issues can sometimes occur during a move. The claims process exists to ensure that customers have a fair and organized way to report concerns, request compensation, and receive resolutions in a timely manner.

Understanding how the claims process works not only helps set expectations but also ensures you know exactly what to do if something goes wrong.

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    How the Claims Process Works

    • Inspect Your Items After the Move: Once your belongings have been unloaded, walk through your home and check items as they’re placed. Open boxes, inspect furniture, and confirm that all items listed on the inventory have arrived. The sooner you identify concerns, the faster they can be addressed.
    • Report Any Damage Promptly: If you notice damage, missing items, or other issues, notify the moving company immediately. Moving companies typically have a required timeframe for filing claims—often within a few days to a few weeks depending on the type of service. Reporting quickly ensures your claim is valid.
    • Gather Documentation: To file a proper claim, you may need:

      Photos of the damage,A description of what happened,Inventory numbers (if applicable),Receipts or proof of value for high-value items,A list of missing items

      Clear documentation helps the claims team investigate efficiently.

    • Submit Your Claim Form: Most moving companies provide a claims form either online or via email. Completing it thoroughly ensures the review process moves forward without delays. Include all supporting photos and details.
    • Claims Review and AssessmentThe claims department evaluates the information, reviews any applicable coverage, and may request additional details. They may determine:

      Repair options,Replacement options,Reimbursement based on valuation coverage,Professional assessment for certain items

      The goal is to reach a fair resolution based on evidence and the terms of your moving agreement.

    • Resolution and Completion: After evaluation, the company provides a decision. If approved, compensation may be issued, repairs scheduled, or a replacement determined. The process closes once the resolution is complete and both parties agree.

    Why the Claims Process Matters

    A transparent, structured claims process shows customers that their concerns are taken seriously. It provides fairness, accountability, and ensures issues are handled professionally. While no one wants to deal with damage during a move, having a clear system in place gives customers confidence and peace of mind throughout the relocation.

    Need Help with a Claim?

    If you have questions or need clarification, customer support can guide you through the process and ensure everything is submitted correctly.

    Contact our claims team for assistance, and we’ll help you through every step of the review process.

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